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Your complete understanding of our products and service is very important to us. If you have any questions or comments that are not covered in here, please contact us either via e-mail to customer service or call us toll free at 1-800-861-9116. Kindest regards.

Do we guarantee our labels do what we say ?
Absolutely, at Label it or Lose it we pride ourselves in our products and service. Our labels carry a full 90-day money-back guarantee against faulty materials or workmanship. If you ever have any problems just let us know. We will fully refund your total order price guaranteed.

What is the difference between the Iron-on labels and the stick-on labels?

The Iron on name labels are to be used for fabrics. They are white and come with black writing. Once in place they will not fade or come off in the wash, and they can also be dry cleaned. The stick-on name labels are waterproof and made especially for hard surfaces likes books, toys and children's sippy cups. They come in sets of 5 assorted colors. They can be put through the dishwasher as well as the microwave without risk of falling off or fading.

Why do they come in sets of 60?
We have found through experience that although 60 may sound like a lot - once you see how practical and useful our name labels are - you will be using them everywhere.

How are the Name Labels applied?
The Iron on Name Labels are simply ironed on according to the simple instructions included with every order.
The Stick on labels are very easy to apply, just peel them off and stick them to any surface that is free of dust, grease or dirt.

How long will the labels last?
Our name labels are made from the highest grade industrial materials. We have found that the labels will last for many years if applied correctly and if they have not been subjected to a heavy abrasive action.

How long does it take to process an order?
Orders are usually shipped within 1 business days.

Do you make specialty name labels?
Yes! We make a special range of allergy alert labels that are printed with a child's name and up to four allergies. We can also custom make a special label if you need it. Just let us know what you need.

What do you mean when you say the allergy stick-on name labels can be applied to kid's clothing?
It means that when your child is going to be out of your sight, you can simply stick the name label on their tee shirt for the day and it instantly alerts others of their Allergy. It is not a permanent label, but if not disturbed it should remain in place for the duration of the day.

How does Label It or Lose It protect my information?
Orders placed with Label It or Lose It are made using a secure server, on a secure page. The secure server (SSL) encrypts your information before sending to Label It or Lose It. Please review our Privacy Policy for more information.

Why do I need to submit my credit card on every order?
For your protection we Do Not keep credit card information on file. Please review our Privacy Policy for more information.

How can I check on the status of my order?
You can check on the status of your order anytime by E-mailing us at: info@labelitorloseit.com

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